Electrical Investigator, Revenue

at Eversource Energy
Location Springfield, Massachusetts
Date Posted July 17, 2022
Category Mining / Oil / Gas
Job Type Not Specified


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Responsible for conducting Revenue Assurance investigations utilizing in depth knowledge of electrical and gas system metering and wiring methods. Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company and public records, etc). Works closely with other departments, including, but not limited to Electric and Gas Operations, Billing, Legal, Meter Operations, Corporate Communications and Regulatory. Supports the development of new internal and external strategies and participates in the implementation change management process. Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations.

**Essential Functions**

+ Analyzes electrical and gas installations for proper construction methods and code compliance as well as complex metering installations for both electric metering and gas metering.
+ Conducts all phases of revenue recovery investigations including the attainment of customer statements and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases.
+ Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering. Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations.
+ Works with supervision to resolve complex issues related to Revenue Assurance cases.
+ Responsible for analyzing data, determining usage trends, and creating necessary documentation for recovery of lost revenue situations.
+ Assists in developing, establishing, and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss.
+ Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities and organizations critical to successful resolution of cases. Prepares legal documents including affidavits and complaints on behalf of Eversource. Acts as a witness as required including testifying on behalf of the Company in civil and criminal proceedings.
+ Builds networks with utilities and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft.
+ Participates in the development of new Revenue Assurance initiatives and the change management process for implementation.
+ Responsible for preparing job briefs when working in the field with Electric and Gas personnel.
+ Required to maintain a safe driving record and to fully comply with all Company related Safety protocols.


_Technical Knowledge/Skill:_


• Strong knowledge and understanding of electric and gas metering and the infrastructure providing energy to the metering systems

• Understanding of Eversource electric and gas service requirements, National Electrical and Safety Codes, and the National Fuel Gas Codes

• Knowledge of Customer accounting systems and Corporate Safety Manual. Thorough understanding of confidentiality practices and union practices and procedures.

_Technical Skills:_

+ Must have strong analytical and problem-solving skills as well as the ability to interpret complex information.
+ Must have excellent written and oral communication skills.
+ Must be capable of compiling case investigations accurately, thoroughly and in a timely manner.
+ Must be able to act as a liaison and to work effectively with various organization levels within and outside of the Company
+ Must have a strong detail orientation as well as the ability to be thorough and precise
+ Demonstrated skill with MS Office applications such as Word and Excel


+ A BS degree in electrical engineering, licensed electricians, business, or the equivalent

_Experience_ :

+ Five (5) plus years of related experience is required for the Revenue Investigator level.
+ Candidate should possess knowledge of electric and/or gas metering systems.
+ Field experience preferred with strong emphasis on identifying abnormal conditions.
+ Past exposure to security and intelligence training with emphasis on investigative, observation, and surveillance skills preferred.

**Worker Type:**


**Number of Openings:**


**EEO Statement**

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

**Vaccination Information:**

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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