Rooms Control – $100 Per Month Gas Gift Card (For 6 Months After 30 Days)

at Hyatt Hotels Corp.
Location Napa, California
Date Posted September 19, 2022
Category Mining / Oil / Gas
Job Type Permanent

Description

At Andaz Napa, part of World of Hyatt Lifestyle Brand, we believe our guests select Andaz for our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. We are Independent and Free-Thinkers! Rooms Control Agent will be primarily responsible for room inventory to maximize selling opportunities. This includes assigning room blocks for group and guest preferences, managing inventory, analyzing reports, assisting in guest registration processes, communication of hotel services and promotions, answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. Rooms Control Agent must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. Eventually, the Rooms Control will be directly involved in the room service order taking and order placing process while dealing with guest orders, courteously, efficiently and promptly. This includes having good knowledge of the room service menu and ongoing promotions in other F&B Outlets, being able to provide recommendations and suggestions to guests upon request and assisting in driving the guest satisfaction by providing consistent guest experiences. The Rooms Control agent is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management. Qualifications Strong communications skills Strong computer skills Problem Solving-skills Time Management Ability to work both independently and in a team environment

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