|Date Posted||September 21, 2022|
Mining / Oil / Gas
Special Plans CSR Company UniSource Energy Gas Location Flagstaff, AZ Requisition ID 4821 About Us UNS Energy Corporation () , headquartered in Tucson, Arizona, is a subsidiary ofFortis Inc. () , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service. Your Employer of Choice Our culture is rooted inshared core values () that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. We create opportunities for employees to thrive through: + Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities. + Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture. + Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more. Hear from some of our employees,here () andhere () . Job Description - Special Plans CSR _Position Title:_ _Special Plan Customer Service Representative_ _Business Reporting Unit:_ _Gas Flagstaff_ _FLSA Status_ _Non-Exempt_ _Level:_ _Non-Manager_ _EEOC Category:_ _Administrative Support Workers_ _EEOC Job Group:_ _Admin Support-Classified_ _Does this position involve transmission and/or marketing functions?_ _- TRM, MKT, or N/A_ _N/A_ _CIP status_ _- Cyber, Physical, both or Neither (Select one)_ _Neither_ _Job Code_ _AG860_ _Safety Sensitive:_ _yes_ _Last Business Unit Review:_ _07/19/21_ _NOTICE OF VACANCY-INTERNAL AND EXTERNAL_ _JOB CLOSES 6-27-22_ _Position Description:_ _Assist customers, both internal and external. Assure customer accounts are set up correctly per customer request and in compliance with utility tariffs, rules, and regulations. Represent Company professionally, promote a positive attitude, and team environment. Provide quality customer service to both internal and external customers._ _Position-Related Responsibilities:_ + Assist UNS Gas, UNS Electric, and TEP customers with special program requests + Process new Budget Bill requests, provde semi-annual review of budget bill accounts, explain increase/decrease of budget bill amount to customers Process new, recertify and auto-enroll CARES and Lifeline DiscountUpdate accounts with Warm Spirit/HEERO contributions and work Agency Desk recording Assistance Agency promissory vouchers for payment on customer accounts, process Agency payments, follow-up appropriately to cease severance process activities for customers receiving guarantee of payment on account. + _Perform miscellaneous duties as required, filing, etc._ + _Assist other departments throughout the Company as needed or directed_ + _Promote team environment; lead by example, represent company professionally_ + _Provide quality customer service to both internal and external customers_ + _Travel and overtime may be required_ + This position may provide services to affiliates of the Company subject to the UNS Energy Codeof Conduct and the related Policies and Procedures. _Knowledge, skills and abilities:_ + _High school diploma or equivalent_ + _Excellent verbal and written communication skills_ + _Valid Arizona drivers license_ + _Electric and Natural Gas utility background preferred_ + _Computer experience, i.e.: word, excel, windows environment, email, etc._ + _Working knowledge of CC&B system preferred_ + _Excellent organizational skills_ + _Ability to multitask_ + _Must be a team player showing flexibility and diversity_ _All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct._ _Salary Zone: SP $20.16_ _Last HR Review Date: 4/29/19_ Open until filled Pay Rate: Depends on experience & qualifications. All job offers are contingent on successful completion of a pre-employment drug screen and background check.